Refund policy

Effective Date: September 12, 2026

Store Name: Manluxe

1. Overview

Thank you for shopping at Manluxe. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

2. 30-Day Return Window

Our return policy lasts 30 days from the date your item is delivered.

If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the exact same condition that you received it.

It must be in its original packaging with all tags, manuals, and accessories intact.

Proof of purchase (such as your order confirmation email or receipt) is required.

4. Non-Returnable Items

Certain types of goods are exempt from being returned, such as:

Gift cards

Downloadable digital products

Clearance or final sale items

5. How to Initiate a Return

To start a return, please reach out to our customer support team:

Email: support@manluxe.shop

Phone: +1 (914) 4329379

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (CST)

Once your return request is reviewed and approved, we will provide you with instructions on how and where to send your package.

6. Return Shipping Costs

Defective or Wrong Items: If you received a damaged, defective, or incorrect item, Manluxe will cover the return shipping costs.

Change of Mind: If you are returning an item due to personal preference or change of mind, the customer is responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

7. Refund Processing & Withdrawal Time (Minimum 10 Days)

Once your returned item is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your original method of payment within a minimum of 10 business days.

Please note that depending on your financial institution or credit card issuer, it may take additional days for the funds to officially reflect in your account.

8. Late or Missing Refunds

If you haven’t received a refund after the minimum 10-day processing period:

First, check your bank account again.

Then, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at support@manluxe.shop or call +1 (914) 4329379.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@manluxe.shop for further assistance.